CUSTOMER CARE

Can't find an answer to your questions in this section, or send us an email or even call!

 

SHIPPING AND ORDER PROCESSES

1 WHEN WILL MY ORDER SHIP?
All orders are shipped within 3 business days of the date the order is placed. We ship Monday-Friday during postal business hours.

Ex: order is placed on Saturday. It will ship no later than Wednesday and subject to USPS priority shipping time frame based on delivery location.
2HOW WILL MY ORDER SHIP?
We offer priority and priority express shipping options via USPS.
3DO YOU SHIP TO PO BOXES?
.Yes, we do ship to P.O. Boxes.
4DO YOU OFFER FREE SHIPPING?
Free shipping is offered on orders $75 and up. Free shipping is also available on any of our products and boxes that are ordered on a monthly subscription basis.
5CAN I CANCEL MY ORDER?
Prior to receipt of the order processing confirmation email, you may log into your account and cancel an order. Once an order has begun processing, we're unable to cancel or change an order.
6WHEN IS MY ORDER PROCESSED?
All orders begin processing within 1 day of receipt of the order. Any order placed after 5pm weekdays, Saturday or Sunday will begin processing the following business day. Please allow up to 3 business days to process the order for shipping. The full life cycle of your order from purchase to arrival is up to 7 business days.
7DO YOU SHIP INTERNATIONALLY?
At the present time Marla Rene Skincare only ships to the Continental US and Hawaii.
8IS MY ORDER INSURED?
The priority shipping rate includes $50 insurance. Additional insurance may be purchased at checkout. $50.01-$100 for $2.00 and $101-$200 for $2.45.
9MY ORDER IS LOST OR DAMAGED. WHAT DO I DO?
If you feel your order is lost and you've received your shipping confirmation, have your tracking number handy and go to www.usps.com/help/missing and follow the instructions to locate or if needed, file a lost claim.

If your order arrives damaged or contents are missing, go to www.usps.com/help/claims and file a claim. You will need proof of insurance and the value of the contents, both of which are included in your confirmation order email. If you've misplaced it, please email us at info@marlarene.com and we will forward another copy. Please include your name, shipping address and order contents.
 

PAYMENT METHODS

1ACCEPTABLE PAYMENT TYPES
We happily accept Visa, Mastercard, American Express, Discover and PayPal.
2BEAUTY REWARD POINTS
Redeem available rewards at checkout on non subscription products and programs. Redemption is limited to no more than 30% of the cart total excluding tax and shipping.
3ELECTRONIC GIFT CARD
Redeem your Marla Rene Gift Card at checkout toward your cart total, excluding tax and shipping. Once the gift card is chosen the total balance is applied toward the purchase. Partial gift card redemption is not an option.
 

SUBSCRIPTION BOX

1HOW IT WORKS
The Box is a convenient and economical way to ensure you have the products you need each month. Chose a product or box on subscription and you will be set up on automatic shipping and billing on a month to month basis. Payments begin on or near the 25th of each month and your order will arrive between the 1st - 5th of the following month.

Please note that initial order also follows this subscription cycle. EX: You sign up on subscription for the 1st time on May 8th. Your initial payment will not be charged until on or around the 25th and your first subscription product or box will not arrive until between 1st-5th of June.
2SUBSCRIPTION STATUS
You can check on your program status by logging into your account dashboard and selecting "Subscription” from the menu on the left.
3DO YOU CHARGE SHIPPING?
There are no shipping fees on your subscription service.
4HOW DO I CANCEL?
While we'll hate to see you go. You can cancel your subscription at any time by logging into your account dashboard and selecting “Subscription” from the menu on the left. Click the link that says “cancel”

You must cancel by the 20th of each month to avoid being charged for the next month’s box.

If you find your skin misses us, you can resubscribe at anytime from your account dashboard.
5HOW ARE RECURRING PAYMENTS PROCESSED?
The product subscription plan consists of an initial charge which is then followed by monthly recurring charges. You will automatically be charged each month for your ongoing subscription until you activate a cancel request from your account portal. We use a third party payment service in lieu of directly processing your credit card information. The scheduled day for payment is the 25th of the month. Please note that the 3rd party terms and conditions states that the charge may be taken 1-2 days prior or 1-2 days post of the payment date. Your credit card information is stored and processed by a third party payment service provider who encrypts your information using secure socket layer technology (SSL). After a transaction, your private information (credit cards, social security numbers, financials, etc.) are not stored on our servers.
6WHEN WILL MY SUBSCRIPTION ARRIVE?
Subscriptions are scheduled to arrive between the 1st - 5th of each month.
7CAN I CHANGE MY PAYMENT DATE?
At this time we do not offer variable due dates. All subscriptions are charged on or before the 25th of each month, typically between the 23rd and 25th as subject to the third party processing time.
8MY BEAUTY REWARDS POINTS WON'T APPLY
Beauty Rewards are restricted from redemption on subscription products and programs. However, you will earn Beauty Rewards each month for your subscription that are redeemable on non-subscription products and programs
9DO I EARN BEAUTY REWARDS?
Yes, you will earn Beauty Rewards each month for your subscription as long as it is active. Points are redeemable on non-subscription product and program purchases.
10MY NON SUBSCRIPTION PRODUCT IS REMOVED FROM MY CART AT CHECKOUT
Due to payment processing for recurring billing, items not on a subscription program must be purchased separately.
BEAUTY WITHOUT COMPROMISE
10% Off + FREE SAMPLE
Be the first to know about our
new products and exclusive deals 

 
SIGN UP
Close